You should contact us immediately if you are dissatisfied with any aspect of the investment services provided to you by QSM Asset Management Ltd.

Please write to:
Rob De La Mare
QSM Asset Management Ltd
1 King William Street
London
United Kingdom
EC4N 7AF

We take every complaint seriously and your complaint will be handled in accordance with the relevant FCA rules, which may differ depending upon your status, although note that it is QSM Asset Management Ltd’s policy to aim to resolve every complaint fairly and in a timely manner. QSM Asset Management Ltd has a written internal complaints handling policy, as required by the FCA rules. You can obtain a copy of this upon request, and in the event you should have cause for complaint about the investment services that QSM Asset Management Ltd provides to you, a copy of the policy will be sent to you.

In the event we fail to resolve a complaint to your satisfaction, or if we fail to do so within eight weeks of receiving your complaint, you may also be entitled to refer your complaint to the Financial Ombudsman Service:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Telephone:
0800 023 4567

Email:
complaint.info@financial-ombudsman.org.uk

Website:
www.financial-ombudsman.org.uk